SHIPPING AND RETURNS
Shipping Policy
Each item is thoroughly checked over before being carefully packaged up for dispatch.
Every order will be packed appropriately for its size, weight and value. This means larger more expensive items will be sent out in custom made crates lined with either high density foam or furniture blankets to protect them in transit.
Commissions will, wherever possible, be delivered and installed personally. This will allow me to ensure the piece is levelled and all moving parts work as they should.
Return & Exchange Policy
We want you to be completely satisfied with your Martin Hughes Furniture purchase. If you are not happy with your furniture, please contact us within 14 days of delivery to arrange for a return or exchange. Please note that custom orders are not returnable. I'm the second paragraph in your Return & Exchange policy. Our furniture is made with the utmost care and attention to detail, but if there is a defect or damage, we will work with you to make it right. Please contact us as soon as possible so that we can resolve the issue. We stand behind the quality of our furniture and want you to love your purchase.